PCWizrd Service Level Agreements
Our ticket system allows us to keep track of conversations and keep you up to date on what's going on.
Someone from our customer service team will review it and respond as outlined below.
By default all Support requests are classified as Standard Priority 3 with the following response goals.
If you would like to change the severity, please login to our "Online Portal" with the link below.
|Priority||Target Premium Response SLA||Target Standard Response SLA|
|Priority 1||2 Business Hours||6 Business Hours|
|Priority 2||4 Business Hours||8 Business Hours|
|Priority 3||6 Business Hours||12 Business Hours|
|Priority 4||8 Business Hours||24 Business Hours|