PCWizrd Service Level Agreements

Our ticket system allows us to keep track of conversations and keep you up to date on what's going on.
Someone from our customer service team will review it and respond as outlined below.
By default all Support requests are classified as Standard Priority 3 with the following response goals.

If you would like to change the severity, please login to our "Online Portal" with the link below.

PriorityTarget Premium Response SLATarget Standard Response SLA
Priority 12 Business Hours6 Business Hours
Priority 24 Business Hours8 Business Hours
Priority 36 Business Hours12 Business Hours
Priority 48 Business Hours24 Business Hours

Online Portal